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Patient Relations
The Office of Patient Relations provides advocacy for patients and their families. Patient Relations representatives answer questions, provide
information, facilitate problem-solving, and coordinate communication between the patient or family and the appropriate hospital staff.
Located in the main lobby of the hospital, the Patient Relations Office is open from 9:00am - 5:00pm Monday through Friday.
A special telephone hotline, 215-707-CARE
(707-2273) is staffed by Patient Relations representatives during these hours. Weekend, evening, and holiday assistance is available through our answering service.
In addition to advocacy, Patient Relations offers the following services:
- fulfillment of special patient/family needs
- translation for non-English speaking patients
- assistive device for hearing-impaired patients
- regional hotel accommodations for families
- management of on-site accommodations for families
- retrieval of patient valuables and possessions
- special program amenities
- Chaplaincy
- visitor policy exceptions
- television services
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